1. Introduction

This Privacy Policy explains how RidePlan collects, uses, stores, and protects your personal data when you use the RidePlan App, RidePlan Business App, or the rideplan.co.uk website.

By using RidePlan services, you agree to the terms of this Privacy Policy.

2. Who We Are

RidePlan is the data controller responsible for your personal information. You can contact us at:

📧 Email: Office@RidePlan.co.uk

📍 Location: United Kingdom

3. Data We Collect

RidePlan collects only the minimum personal data required to operate our services. This may include:

First name

Surname

Email address

Business profile information (if applicable)

Events or routes you create or participate in

Account activity such as login timestamps

We do not knowingly collect data from individuals under the age of 18.

4. How We Collect Data

We collect personal data in the following ways:

When you register for an account

When you submit information to create a business profile or event

When you create, modify or join rides on RidePlan App

When you contact us for support

Through cookies and analytics tools (see Section 9)

5. Why We Collect Your Data

We process your data for the following reasons:

To create and manage your user account

To allow you to plan rides, create events, or manage business listings

To send service-related communications (e.g. updates, confirmations)

To improve platform performance and user experience

To comply with legal obligations

The legal basis for processing your data may be consent, contract, or legitimate interest, depending on the context.

6. How We Store and Protect Your Data

Your data is securely stored using third-party platforms including Supabase, which provides hosting, authentication, and database services.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.

7. Sharing Your Data

We do not sell your personal data.

We may share data with the following trusted third parties, solely to provide and support our services:

Supabase (database and authentication)

Stripe (for payment processing)

Google APIs / Mapbox (for location and mapping features)

Email service providers (e.g. for account confirmation or password reset)

These providers are required to handle your data in accordance with UK data protection law.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data

Object to certain types of processing

Withdraw consent (where applicable)

To exercise your rights, email us at Office@RidePlan.co.uk. We may require identity verification before actioning your request.

9. Cookies and Analytics

RidePlan may use cookies or local storage to maintain your login state and improve performance.

If we implement analytics (e.g. Google Analytics), it will be used to understand general usage patterns, not to track individuals.

Where required, consent will be requested for non-essential cookies.

You can control or delete cookies through your browser settings. Where required by law, consent will be requested before setting non-essential cookies.

10. Data Retention

We retain your personal data only for as long as necessary to provide services and meet our legal obligations. You can request deletion of your account and data at any time.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any material changes will be clearly communicated via the platform. Continued use of RidePlan after such changes constitutes acceptance of the revised policy.

12. Contact and Complaints

To contact us about this policy or your data rights:

📧 Email: Office@RidePlan.co.uk

📍 Jurisdiction: United Kingdom

If you are dissatisfied with how we handle your data, you may contact the UK Information Commissioner’s Office at www.ico.org.uk.